Columbus Trolley

Columbus Trolley provides excellent transportation for a great value. The drivers were prompt and courteous. I loved that the trolleys were decorated for the holidays. The arrangements were easy to make and the office was quick to return calls and provide receipts. I'm very happy that I chose Columbus Trolley over other charter transportation options.

My groom and I were very happy with the trolley services that were provided. The trolley driver was very pleasant and on-time. We did not have any issues at all! I do agree with a previous reviewer that the trolley does not seat 22, perhaps without formal dresses and tuxes on you may be able to squeeze. We fit 13 people comfortably, but much more than that would have been too much. Would definitely recommend to future brides. As an FYI, the trolley is open air so if your planning a summer wedding it's going to be hot!

We used Colubus Trolley as transportation from our venue to Franklin Park Conservatory and back. We had a very positive experience with them and would highly recommend them! They showed up on time and our driver was very nice and helpful. Their pricing is also very reasonable. We had many compliments on the trolley and are very pleased with our overall experience.

I would also like to share my horrible Columbus Trolley experience from one week later. I booked my trolley about 9 months in advance to avoid any sort of conflict, etc--no problems there. I planned to use the trolley to shuttle guests from a parking site (my reception venue), to the church, and then back to the reception after our ceremony. I received a call around 12:30pm on my wedding day asking me what time I was expecting the trolley--I had been in touch with Columbus Trolley twice in the previous two weeks, and had also sent them an email detailing directions, locations, and times. I told them the time, and was told nothing further. 15 minutes after the appointed time for the trolley to arrive, it had not shown up. Apparently the trolley had an engine problem and would not be coming to pick up our guests. I find it appalling that the trolley company did not call us as soon as there was a problem--we had to wait for our guests to tell us that the trolley had not arrived. Thankfully dear friends and relatives jumped into action and were a stand-in shuttle service for us, and our wedding was only 30 minutes behind schedule. Columbus Trolley offered to pay for cabs to transport our guests back to the reception, but they told us that my husband needed to make all the phone calls. My brother and dear friend ended up spending the 30 minutes before my wedding calling Columbus taxi companies to come pick up our guests after the ceremony. I am generally a very satisfied customer, easy to please, but this experience really horrified me due to the lack of professionalism and accountability that we experienced. This in no way ruined our wedding day, but if I had it to do over, I would not have booked Columbus Trolley.

I wanted to share my horrible experience with Columbus Trolley to hopefully save you some grief. Three days before the wedding, they called to tell me that one of the trolley engines died, and they would have to give me a limo bus instead. I really didn't want a limo bus at all - not my style - but what could I do? They promised that it was really nice and it would still seat 22 people, and that I could still have a trolley for my end-of-reception pickup. So, day of, I'm in my dress, outside my parent's house - and this junker pulls up. It looks like it's been driving through a dust bowl for 20 years, the paint is all faded and ugly. The inside is ok - the seating is leather, but the 'fancy lighting' is a blue rope light that hangs out of its track in places. It definitely does NOT seat 22 people - maybe 16. This would have been a huge problem if weather hadn't interfered with our plans for outdoor location photos. The wedding was fabulous & wonderful. We were supposed to be out of the museum by midnight, and the trolley was supposed to be there at 11:30 to do a few runs from the museum back to the hotel. I wasn't paying attention to the time, so when the last song played and the lights came on, I was very surprised to learn that the trolley hadn't shown up. I called Columbus Trolley, but they never showed up. I had to get cabs for my 40+ guests that were going back to the hotel - and make sure that everyone had cab fare. We also held up the museum staff in waiting for the cabs to arrive. Completely embarassing. Columbus Trolley blames some company that they subcontracted with for the ugly bus, and the driver for not showing up. They refunded our money ONLY for the end of the night portion, and refuse to acknowledge that anything else was their fault. They accused me of trying to get my wedding for free and to profit off of them when I asked for a larger refund. Their customer service is terrible and unreasonable. Maybe this is a one-in-a-million situation. But my sister won't be using them for her wedding, and I would advise extreme caution if you want to use them for yours.

I had a great experience with Columbus Trolley. I booked them about 6 months before our wedding in May. We were getting married at the Blackwell at OSU, so we had the trolley pick us up two hours before the ceremony to take us around campus to take pictures. Our driver was great, and the trolley was clean and looked wonderful. We were allowed to bring a cooler on the trolley which was a lot of fun, and we had a great time driving around campus to take pictures. We really enjoyed working with them!

We had a very large wedding party and there really was only 1 option for transporting 20 kids & adults from the Church to the reception...a trolley. We enjoyed the look of the trolley. It was a lot easier to move around in than sliding down in a limo would have been. Columbus Trolley was great to work with. We took care of the contract and deposit in 1 conversation and the timeline and final paymnet in another. They were on time and the trolley was very clean and even decorated with a Just Married banner on the politican's platform and flowers inside. The one thing I would have changed would have been the rental hours...we had the trolley for 2 hours and really only needed it for 20 minutes. It would have been nice to had a shorter time option available for rent for a lower cost. But in the end, if we had it to do over again, we would still rent a trolley and work with Columbus Trolley.

Our trolley driver was very kind and professional. The trolly itself was well-maintained, clean, and spacious. I couldn't have been happier!

We had arranged to have Columbus Trolley transport us for our wedding day. However, due to transmission troubles the company called us the Wednesday of our wedding to cancel. They did a nice job arranging a replacement party bus for us and paying the difference in cost that was to occur as a resut. My husband and I were disappointed but it ended up working out in the end and Columbus Trolley did a good job making the best of the situation.

Booked them 3 weeks before the wedding (husband and I couldn't decide on limo or trolley and he finally said he wanted a trolley) and they were able to find a trolley for us. Not super flexible with time- we wanted a transfer from the salon to the church, but they don't break up the service. But we still wanted a trolley from the church to the reception. They gave me contact info for their driver, and the driver called me the day of the wedding to confirm pick up and drop off- he also flexible when I asked him to come 15 min early and drop us off 15 min early. He showed up on time, the trolley was a brand new addition to the fleet (came in that week), and was so much fun to ride on! I was skeptical at first about having a trolley, but it ended up being so much fun, with room to move, drink, and drive around the city for photos (even our photographer came along for the ride)!